As part of the Extended Health Care plan, you and your dependents have free access to Novus Health’s thorough resources and a team of health information specialists and nurse case managers who provide trusted guidance so you can make informed decisions about your care and the care of your loved ones.
All services are confidential, bilingual (English and French), and delivered entirely within Canada. Your personal health information is protected under Canadian privacy laws (PIPEDA, PHIPA, and Quebec’s Law 25).
Who can benefit
This service is designed for plan members and dependents who:
- Want a second opinion on a medical diagnosis or treatment plan
- Need help finding a family doctor, nurse practitioner or specialist
- Would benefit from health coaching to support a new or existing complex health condition
- Would like support understanding test results, treatment options or next steps
Services are available online 24/7 or you can reach a health information specialist by phone Monday to Friday from 8 a.m. – 8 p.m. ET.
Full details are included in your insurance plans booklet.
How to get started
- Contact Novus Health: Call 1-833-787-7156, or visit the health navigation platform at ententeplus.mynovushealth.com to begin. Select ‘Sign up’ and enter the group code: ENTENTE.
- Connect: A health information specialist will review your information and understand your concerns.
- Coordinate: Your health information specialist will gather the necessary information to support your inquiry.
- Review: You’ll receive a detailed report and the opportunity to ask questions with your health information specialist. You can discuss the findings with your physician.