For extended health plan members
If you have an emergency while travelling, call Global Excel Management immediately before seeking treatment. If you can’t call yourself, have someone call on your behalf, or call as soon as medically possible. They’re available 24/7. The numbers are on your benefits card.
- From Canada and the United States, call 1-877-346-1467
- From Mexico, call 800-062-4728
- From anywhere else in the world, call COLLECT + 819-780-0647
The agent you speak to will provide all the information required to file a claim. A claim will be opened, and they’ll give you instructions on how to access the online claimant portal to submit further documents, and review the status of your claim. As with all other claims, it’s essential to keep your documentation. Full coverage and claim details are included in your Group Travel Insurance booklet.